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COVID-19 SERVICE UPDATE


We are here for you – but you will notice some changes to our services

We have redesigned our services and introduced new measures, ensuring they are safe and follow all the advice from Public Health authorities, whilst continuing to look for ways to make it easier to trade with us. Therefore, a large number of our branches are now open and operating standard opening hours. Visit here to see your local branches opening times.

Please see details below for our collection process

The majority of our branches are now open, without the need to pre-order, but please check what services your local branch are offering here.

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​​​​​​​​​​​​​​​​​Keeping you and our colleagues safe

We have introduced a number of new measures in our branches to keep our customers and colleagues safe, we ask you to follow these when you are visiting.
​​​​​​​These include:

  • Clear signage indicating safe distancing and hygiene rules
  • Floor markings to indicate social distancing zones for customers and colleagues
  • Limiting access to each area
  • Dedicated hand sanitiser stations
  • Social distancing measures in office areas
  • Detailed instructions on how to maintain cleanliness and hygiene standards
  • Wherever possible please pay by card 


​​​​​​​In addition, we’ve also introduced new measures to ensure safe deliveries:

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  • We will always contact you before delivery to make sure that your circumstances haven’t changed and that the site is safe to deliver to
  • All deliveries will be kerbside only and must be done within social distancing guidelines
  • Any goods that would originally be determined as a two-person lift will instead be on a pallet and offloaded to the kerbside
  • Our driver will always contact you by telephone when arriving on site
  • All of your paperwork will be taped to pallets / goods on your delivery
  • No signatures will be required, our drivers will print your name and will take a photo of the offloaded delivery (unless permission is refused) and the delivery ticket will be emailed to you where we have your details


Plus, you can now order online


​​​​​​​​​​​​​​​​​​​​​We’ve introduced click & collect and click & deliver services, making it easier for you to get the materials you need.  You can check stock availability, view prices and place an order without an account. For account customers, you’ll be able to view your personalised prices, check stock in branches near you, view your order history and check your account balance.


​​​​​​​We would like to thank our customers, colleagues and business partners for their support and patience through these very difficult times and ask you respect and adhere to these new processes.
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Find our COVID-19 FAQs here


Updates on our tool hire offering during the covid-19 crisis.