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COVID-19 Service Update

We are here for you – but you will notice some changes to our services

We have redesigned our services and introduced new measures, ensuring they are safe and follow all the advice from Public Health authorities, and therefore a large number of our branches are now open to serve customers for both deliveries and managed collections.
​​​​​​​Watch our 'Introducing the new ways of working at Jewson' video. 

Please see details below for our collection process

Please contact your local branch before travelling there, where a collection service is offered we would recommend pre-ordering via phone or email to schedule a pickup time.
You can find details of your local branch here

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​​​​​​​​​​​​​​​​​Keeping you and our colleagues safe

We have introduced a number of new measures in our branches to keep our customers and colleagues safe, we ask you to follow these when you are visiting. These include:

  • Clear signage indicating safe distancing and hygiene rules
  • Floor markings to indicate 2m zones for customers and colleagues
  • Limiting access to each area
  • Dedicated hand sanitiser stations
  • Social distancing measures in office areas
  • Detailed instructions on how to maintain cleanliness and hygiene standards 

​​​​​​​In addition, we’ve also introduced new measures to ensure safe deliveries and safe managed collections:

Safe deliveries 

  • We will always contact you before delivery to make sure that your circumstances haven’t changed and that the site is safe to deliver to
  • All deliveries will be kerbside only and must be done within social distancing guidelines
  • Any goods that would originally be determined as a two-person lift will instead be on a pallet and offloaded to the kerbside
  • Our driver will always contact you by telephone when arriving on site
  • All of your paperwork will be taped to pallets / goods on your delivery
  • No signatures will be required, our drivers will print your name and will take a photo of the offloaded delivery (unless permission is refused) and the delivery ticket will be emailed to you where we have your details

​​​​​​​Safe collections

  • Call us and arrange a collection in advance, this will save you time and guarantee collection
  • Our branch gates will be closed all of the time; a colleague will let you in when it is safe to do so
  • We will direct you to a parking area while your order is prepared / brought to the loading area
  • Goods will be brought to you and you will be directed where to load
  • Please remain in your vehicle at all times, whilst on site unless told it is safe to load your vehicle
  • Confirmation of collections will be emailed to you.
  • We are unable to handle any cash; therefore, all payments are to be made by card unless a trade account is held

​​​​​​​We would like to thank our customers, colleagues and business partners for their support and patience through these very difficult times and ask you respect and adhere to these new processes.

Find our COVID-19 FAQs here

Updates on our tool hire offering during the covid-19 crisis.