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COVID-19 SERVICE UPDATE

It’s great news to see that the Government’s four stage road map is progressing. As the vaccination programme continues to be rolled out and restrictions gradually ease, we look forward to seeing you more regularly, once again, within our branches. 

As we start to see more businesses and sectors opening up in the coming weeks across England and Wales, we wanted to reassure you of the steps we are continuing to take across our network and within our branches to keep our customers, colleagues, suppliers and the communities we serve safe, whilst ensuring you are able to get all the building materials and Tool Hire you need for your projects.

In line with Government guidelines, we will continue to ensure the following takes place within our branches:

  • All customers, where they are able to, must wear a face covering within the shop area of our branches. Face coverings will be made available to customers free of charge should they need.
  • All colleagues working within the shop area of our branches, showrooms and open offices will wear a face covering, and in other areas of our branches or where a 2m social distance cannot be maintained.
  • Clear signage indicating safe distancing and hygiene rules
  • Floor markings to indicate social distancing zones for customers and colleagues
  • Limiting access to each area
  • Dedicated hand sanitiser stations
  • Detailed instructions on how to maintain cleanliness and hygiene standards

In addition, we’ll also continue to follow the below measures to ensure safe deliveries:

  • We will always contact you before delivery to make sure that your circumstances haven’t changed and that the site is safe to deliver to
  • All deliveries will be kerbside only and must be done within social distancing guidelines
  • Any goods that would originally be determined as a two-person lift will instead be on a pallet and offloaded to the kerbside
  • Our driver will always contact you by telephone when arriving on site
  • All of your paperwork will be taped to pallets / goods on your delivery
  • No signatures will be required, our drivers will print your name and will take a photo of the offloaded delivery (unless permission is refused) and the delivery ticket will be emailed to you where we have your details
In line with the latest Government guidelines, our Kitchen and Bathroom showrooms are now open. Visit our Jewson Kitchens website to find your local showroom or to book an appointment. We will still continue to offer virtual appointments if you’d prefer to not come into branch. These can be booked through the Jewson Kitchens website or contact your local showroom.

Ways to shop with us

We have a variety of options available to you when it comes to getting the materials and Tool Hire you need.

In branch

  • We will welcome you into our branches, within the safe guidelines outlined, to collect the materials and Tool Hire you need 

Online at www.jewson.co.uk 

  • Simply order your materials online using your smartphone, tablet or PC for collection within one hour to your local branch if ordered before 4pm or for next day delivery on to site if ordered before 12pm* 

Delivery 

  • Our delivery service means we can deliver straight to your site. You can either arrange this online or by contacting your local branch 

*On stocked items only. Excludes Available to Promise (ATP) products.

 

Product Availability Update

Many supply chains have seen large disruption over the past few months and we are working closely with manufactures and suppliers to ensure you can get the materials you need. You can find our latest supplier updates here.

We would like to thank our customers, colleagues and suppliers for their support and patience through these very difficult times and ask you respect and adhere to these processes.