At Jewson we strive to offer you the best customer experience
and hope you'll never have reason to complain. However, we
recognise that sometimes things will go wrong and you will need our
help to put them right.
If something has gone wrong and you need to speak to a member of
the Customer Care Team, or you wish to praise the service you have
received, please use the information below to get in touch.
To ensure a speedy response to any issues you may have
experienced we would ask that in the first instance you should
speak to one of our branch management team. Please use our online branch
locator to find the relevant details.
If you're still not happy with our response, please contact us
using one of the additional contact options below;
Via The Website
Simply fill in the complaints form here,
providing as much information as possible. In order to ensure that
your issue is dealt with by the right team, please allow up to two
working days for a response.
If you prefer
to register your complaint by phone please call our dedicated
complaints line on 02476 608235 (Monday - Thursday 8am - 7pm,
Friday 8am - 5pm).
This will take you through to a member of the Customer Care Team.
We will attempt to resolve your issues whilst you are on the phone
but should we be unable to do so; we will make sure someone who can
help contacts you within two working days.
If you would
like to contact us by post please do so by writing to the address
Saint Gobain Building Distribution
Brandon Court, Progress Way
so we can ensure that the complaint is thoroughly investigated and
dealt with by the right team, please allow up to 10 working
days for a response to your
If you want to praise the service you have received,
please complete the form available here ensuring that you
select "Colleague Praise" from the "Reason for Contact" drop down
menu. If you know the name of the individual please include their
name in the comments box and we will ensure that their line manager