Skip to main content
My
trolley

My Trolley

Items added to your trolley will appear here

Help

Have a look below for help about using our website, your account and shopping online with Jewson.

COVID-19 Updates


How do I place an order?

Unfortunately, we are currently only able to take orders through the website from existing, verified account customers. If you hold an existing account, please click here to register or log in

If you do not hold an account but would still like to order, you can do this by calling or emailing your local branch. You can find their details here.


HOW DO I VERIFY MY EXISTING ACCOUNT?

We are currently verifying customers based on a phased approach. Please enter your account number when you register for the site under ‘trade account number’. We will then call you to verify your account. Once we have made this call you will be able to check out online, see your personalised prices and use account management. 
You can still order through your local branch by calling or emailing them. You can find their details here.


How do I find products?

Use the search box to enter a Jewson product code, or a description of the product you want. You can also use the product menu to explore different categories.


Do you do tool hire?

Yes, tool hire is available to order in branch, online or over the phone. To order online simply browse our catalogue and add what you would like to hire into your basket. When you are ready, log in to check out.
 
If you would like to talk to the tool hire team directly, please call 0800 539 766 or email them using hirethelot@jewson.co.uk
 
For general help with tool hire orders, visit tool hire help.


How do I order tool hire online?

Tool hire orders through the website will generate an enquiry. We will give you a call to confirm your order which you will then be able to collect or will be delivered. Please do not travel to the branch until you have received this call as we cannot guarantee the item will be in stock at that branch.


Payment methods

You can either pay via your Jewson credit account, or by credit/debit card. 


Credit Account Information

Please note that credit account balance information is updated every 24 hours. If you make more than one purchases in a 24-hour period against your credit account, available credit shown to you may not be updated to reflect your first purchase.

For Info on how to pay your account, visit our Paying Your Account page here.


How does delivery work?

We are currently only able to take orders through the website for delivery from existing, verified account customers. If you hold an existing account, please click here to log in

The branch will call you to confirm your order and let you know your estimated delivery date and time as well as check any delivery restrictions. Wherever possible they will deliver your order within 3 days when you order before 2pm. Please note, we cannot take orders for delivery over the weekend.


Delivery information and costs

Delivery and returns information for online orders only. There will be no delivery charge for collection from any one of our branches. 

Delivery to your address is free for Jewson account customers, there is no minimum order value. 

For non-account orders under £100* a £15 delivery charge applies. Delivery is free on all standard orders over £100*. 

Where possible and required, orders are available within 3 days (subject to the product ordered being in stock and the order being placed by 2pm). If the product is not available we will contact you as soon as possible to let you know. If the product is out of stock, and you have still managed to order it and we will contact you to inform you of the expected delivery date.

Delivery charges for tool hire orders will be confirmed by the tool hire team directly once they process your query. For more information on tool hire orders, please visit tool hire help.

Excluding VAT. Excludes Northern Ireland, Scottish Highlands, Channel Island, Islands and Remote Areas. For costs of excluded areas please refer to the non-standard delivery section below.


Non-Standard Delivery Areas

Customers wishing to have items delivered to outside of the UK mainland, remote areas or the Scottish Highlands may incur a higher delivery cost.  Delivery time may also be longer than stated for some areas.  Please place your order and we will contact you within one working day to discuss delivery options and associated costs. If you are not happy with the delivery charges we quote, you may cancel the order and get a full refund.

The following postcodes do not qualify for free delivery, but we will endeavour to get the cheapest possible delivery charge for you if you live in any of these areas: GY, JE, IM, AB31-38, AB41-45, AB51-56, BT, IV30-32, PA22-27, PA30-35, PH1, PH10, FK19-21, HS, IV*, KA27-28, KW, PA20-21, PA28-29, PA36-38, PA41-49, PA60-78, PH, ZE


Do you offer ‘Click & Collect’ ?

We are currently only able to take orders through the website for collection from existing, verified account customers. If you hold an existing account, please click here to log in

Your order will be available to collect in branch 3 hours after you have ordered if you order before 2pm. Orders taken after 2pm will be available to collect the next working day at 9:30am


What if I don't collect my order?

Uncollected Click & Collect orders will be placed back into general stock if not collected after 7 days. We are not able to guarantee availability after this point.

Please contact the Customer Services Team on 02476 608235 to request a refund.
Opening hours
Monday to Thursday: 8:00am - 5:30pm 
Friday and bank holidays: 8:00am - 5:00pm


Returns & refunds

We have recently begun a phased reopening of our branches and therefore the best way to organise a return and refund at the moment is to contact our Customer Services Team on 02476 608235.
Opening hours
Monday to Thursday: 8:00am - 5:30pm 
Friday and bank holidays: 8:00am - 5:00pm

Our full returns policy can be found here.


How do I return Click & Collect items?

We have recently begun a phased reopening of our branches and therefore the best way to organise a return and refund at the moment is to contact our Customer Services Team on 02476 608235.


How do I return delivered items?

We have recently begun a phased reopening of our branches and therefore the best way to organise a return and refund at the moment is to contact our Customer Services Team on 02476 608235.

For the collection of items from site collection, restocking charges may apply. Branch staff will confirm changes when the collection is arranged.


Can I cancel my online order? 

You cannot currently cancel orders online. To cancel an order, please call Customer Services Team on 02476 608235

Opening hours
Monday to Thursday: 8:00am - 5:30pm
Friday and bank holidays: 8:00am - 5:00pm


I’ve forgotten my password

You can reset your password here.


Can't find the information you're looking for?

Email customer.feedback@jewson.co.uk
Or
Call our Customer Services Team on 02476 608235 

If you would like to see branches nationwide, please use our branch locator.