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Need help?

To answer your questions as quickly as possible, we have included some commonly asked questions below. If you can't find what you're looking for, or want to speak to us instead, please get in touch.

For help with pricing, stock availability and delivery

Our friendly branch colleagues have a wealth of knowledge on our products and services, and will be best placed to help you. Find your nearest branch

For help with Tool Hire

Call our Tool Hire team on 0800 539 766
Monday –  Friday: 7.00am – 5.00pm, Saturday 8.00am – 12.00pm
Or email: hirethelot@jewson.co.uk

If you'd prefer to email us

customer.feedback@jewson.co.uk
We will aim to respond to you within 2 days

FAQs

Got a burning question? Check out our commonly asked questions below. If you can't find what you're looking for, get in touch with us! We'd be happy to help.

Website support & resetting your password

I've forgotten my web login password

You can reset your password here.

If you're unable to reset your password, call our Customer Services Team on 02476 608235 and press option 2 for website issues. This team are available during these times:
Monday – Friday: 7.00am - 6.00pm


How can I use my in-branch Jewson account online?

Shopping in branch already

If you have your own personalised prices set up in your local branch, then you have a Jewson branch account. The good news is that all you need is your account number, which is found on any statements or invoices from Jewson, and you can link it as you register online.

Step 1.

Click link account and fill in your details

Step 2.

Submit your details and your personalised prices will be ready and waiting for you!

Use your branch account with your web login

If you've created a web login but also have an account in your local branch, don't worry! We can link these up in two easy steps.

Step 1.

Sign in to your existing web login here

Step 2.

In the 'My Account' area, click 'Link a Jewson Account' and fill in your account details

Unsure what type of account you have?

Still got questions? Don't worry! Perhaps you've not got your account number, or you've shopped with us before and aren't sure whether you've got account. Whatever your situation is, get in touch with our team and we will get you up and running!

Call the team

Speak to our Customer Services team and let us get your accounts linked on 02476 608235

(Monday – Thursday: 8.00am – 5.30pm, Friday: 8.00am – 5.00pm)

Please note, Customer Services will be unavailable from 23rd December - 2nd January.

Where is my order?

Order help

If your order is being delivered by a branch, you will be contacted on the day of your delivery with a time slot. This will usually be via text message. If you have not received a text, please contact the branch that you placed your order with. 

If your order is being delivered by a supplier

If your order is being delivered directly from a supplier, and you haven't received information about your delivery, please call Customer Services on 02476 608235 
(Monday – Thursday: 8.00am – 5.30pm, Friday: 8.00am – 5.00pm)

If your order is for collection, it will be ready to collect 15 mins after placing your order. If you haven't received a confirmation, please contact your collection branch

Delivery

How does delivery work? 

Wherever possible, your order will be delivered next day if ordered before 10am. If there is a problem with your order, we will call you before your delivery date to discuss this with you.

Please note, we cannot take orders for delivery over the weekend. If you need weekend delivery, please call the local branch. You can find their details here.

Need some help returning a delivery order? Our returns page will get you sorted.


What time will my delivery arrive?

During the ordering process you will be able to select a delivery day. If there is any issue with this, the branch will contact you. We cannot give exact delivery times, however all deliveries are carried out during branch opening times. To find out what these are, please use our branch locator


My order has arrived damaged. What do I do? 

Please contact the branch that your order was delivered by. Alternatively, please call our Customer Services team on 02476 608235 
(Monday – Thursday: 8.00am – 5.30pm, Friday: 8.00am – 5.00pm)


Delivery information and costs

Delivery and returns information for online orders only. 

There will be no charge for collection from any one of our branches. 

If you have a cash or credit account, delivery is free for orders over £100 ex VAT, excluding Tool Hire and non-standard delivery areas*. For orders under £100 ex VAT, a £20 ex VAT delivery fee will apply. If you’re interested in upgrading your account from cash to credit, or want more information, check out our account options page.

If you have a web login or are checking out as a guest, a £20 ex VAT delivery fee applies to orders under £150 ex VAT, excluding Tool Hire and non-standard delivery areas*.

Delivery fees for tool hire orders will be confirmed by the Tool Hire team directly once they process your request. For more information, please visit tool hire help.

Where possible and required, orders are available next day (subject to the product ordered being in stock and the order being placed by 10am). If the product is not available, we will contact you as soon as possible to let you know. If the product is out of stock, and you have still managed to order it and we will contact you to inform you of the expected delivery date.

*Excludes Northern Ireland, Scottish Highlands, Channel Island, Islands and Remote Areas. For costs of excluded areas please refer to the non-standard delivery section below.

For more information, visit our delivery help page, and check our Terms & Conditions.


*Non-standard delivery areas

Customers wishing to have items delivered outside of the UK mainland, remote areas, or Scottish Highlands may incur higher delivery costs at discretion of branch managers. Delivery time may also be longer than stated for some areas. Please place your order and we will contact you within one working day to discuss delivery options and associated costs. If you are not happy with the delivery charge quote, you may cancel the order and receive a full refund.

The following postcodes do not qualify for free delivery, but we will endeavour to get the cheapest possible delivery charge for you if you live in any of these areas:

  • AB31-38
  • AB41-45
  • AB51-56
  • BT
  • CF41-42
  • FK19-21
  • GY
  • HS

  • IM
  • IV*
  • IV30-32
  • JE
  • KA27-28
  • KW
  • LD3
  • NP22-23

  • NP9
  • PA20-21
  • PA20-24
  • PA22-27
  • PA28-29
  • PA30-35
  • PA36-38

  • PA41-49
  • PA60-78
  • PH
  • PH1
  • PH10
  • PO30-41
  • ZE

Click & Collect

Do you offer Click & Collect?

Yes, to check out for collection, please choose this option when adding products to your trolley. Simply select the branch you would prefer to collect from or the one most convenient to your location.

Your order will be available to collect in branch 15 mins after you have placed your order. Orders placed after 4pm will be available to collect the next working day.

Need some help returning a click & collect order? Our returns page will get you sorted.

Returns & cancellations

How do I return an item or cancel my order? 

To make a return, please take your items to the sales counter of your delivery branch with the original invoice and we can arrange a credit or refund. 

For delivered items which are too large for you to bring in yourself, please contact the branch to arrange a convenient collection from your site. Once these items have been collected, we can issue credit or a refund. For the collection of items from site, restocking charges may apply. Branch staff will confirm charges when the collection is arranged.

Read information about how to return an item that's been delivered directly by one of our suppliers.

To cancel an order, please call our Customer Services Team on 02476 608235
(Monday – Thursday: 8.00am – 5.30pm, Friday: 8.00am – 5.00pm)

Payments & Invoices

How can I find my invoices?

If you have placed an order online, your email confirmation is your invoice.

Jewson account holders can use our online e-billing service. It's quicker, less hassle, and better for the environment, and lets you view your billing documents on the go, as soon as they are ready. Simply register below on our e-billing website and go paperless today.

Register for Jewson E-billing today


What payment methods can I use? 

You can either pay via your Jewson credit account, or by credit/debit card. If you are using an Apple device, you will have the option to pay via Apple Pay. 


Voucher codes

We do not currently work with any third party voucher sites and will not use them to advertise any voucher codes available for this website. This means that any discount or voucher codes which are available will be sent directly to customers.


Partner cards

Any customers currently registered on our 'Partnercard' scheme and are using a 'Partnercard' account are currently unable to register the account number online. You are however able to checkout online as a guest user. You can still continue to use your 'Partnercard' in branch to order materials on your account.

Jewson account support

Need to speak to us about your account?

In most cases it is best to speak to your local branch, the team will be able to help you out and answer your questions. Alternatively you can speak to our Customer Services Team on 02476 608235  Monday – Friday: 7.00am - 8.00pm, Saturday: 7.00am – 4.00pm, Sunday: 10.00am – 8.00pm


Credit account information

Please note that Jewson credit account balance information is updated every 24 hours. If you make more than one purchases in a 24-hour period against your Jewson credit account, available credit shown to you may not be updated to reflect your first purchase. 


Ways to pay your account balance

You can make a payment to your account online by signing into the 'My Account' area, and clicking on 'Make an account payment'. 

For info on other ways to pay, visit our Ebilling & Paying Your Account page.


Online pricing

Prices quoted online are applicable to the quantity specified at the time of placing an order. Prices apply to the UK mainland and exclude the Scottish Highlands, Channel Islands, Islands and Remote Areas. If purchasing from branches outside our standard delivery areas they will notify you of any variance on price before confirming your order.

Tool Hire

How can I hire tools? 

Tool hire is available to order online, in-branch or over the phone. Tool hire orders through the website will generate a request. We will give you a call to confirm your order, and discuss collection or delivery. To avoid disappointment, please don't travel to the branch until you've spoken to our team, as they will be able to confirm availability. 

To speak to our National Tool Hire team directly, please call  0800 539 766  (Monday –  Friday: 7.00am – 5.00pm, Saturday 8.00am – 12.00pm)

Or you can email hirethelot@jewson.co.uk.
 
For general help with tool hire orders, visit tool hire help.

Project estimating support

Project estimating with Build Aviator

Speak to one of our experts about your next project on 0333 332 1518

Monday to Friday: 8.00am – 5.00pm

Email the team: estimates@buildaviator.co.uk

For more information on project estimating, please click here.

Business enquiries

Head office

For enquiries regarding suppliers, marketing, recruitment, press, HR and employee queries.
Call on: 02476 438400
Monday to Friday: 8.00am – 5.00pm

Or write to us: Jewson, Binley Business Park, Merchant House, Harry Weston Road, Coventry CV3 2TT


Potential suppliers

If you're interested in becoming a supplier of Jewson please email: category.support@jewson.co.uk​​​​​​​​​​


Contract and national sales enquiries

Find all our contract and national sales offices here.

Other ways we can help

For more information on other ways Jewson can help you, click one of the options below. 

Jewson services

Did you know, we offer a whole range of services from project estimating to skip hire and more!

Visit Jewson services

Expert advice

We've put together a number of useful online resources to assist with your project and product choices. 

Visit expert advice

Building regulations

Make sure your next project is in line with the latest building regulations. 

Visit building regulations