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Contact us

Have you checked our Help page to see if this has your query? We’ve answered commonly asked questions, so this page should be able to help you. If you’re unable to find the information you need there, please feel free to get in touch via one of the methods below.


Customer service

Call our Customer Services team on 02476 608235

For queries relating to an existing order please press option 1, this team are available during these times:
Monday – Thursday: 8:00 – 17:30, Friday: 8:00 – 17:00

For queries relating to technical issues including password resets please press option 2, this team are available during these times:
Monday – Friday: 7:00 - 20:00, Saturday: 7:00 – 16:00, Sunday: 10:00 – 20:00

Email us at

Write to us at: Jewson Customer Services, Merchant House, Binley Business Park, Coventry, CV3 2TT

Self building?

To speak to a member of our dedicated Self Build team please call 02476 608257
Monday to Thursday: 08:00 – 17:30, Friday: 08:00 – 17:00 

Email us at

E-billing service 

If you are having problems with our e-billing service, please call us on 02476 654080.

E-billing support is available Monday - Friday, 9am - 5pm. 

Alternatively, you can email us at:

Tool Hire

Call our Tool Hire team on 0800 539 766

Monday to Friday: 07:00 – 17:00, Saturday: 08:00 – 12:00

Email us at

Build Aviator

Call the Build Aviator team on 0333 332 1518

Monday to Friday: 08:00 – 17:00

Email Build Aviator:

Head office

For enquiries regarding suppliers, marketing, recruitment, press, HR and employee queries.
Call on: 02476 438400
Monday to Friday: 08:00 - 17:00

Potential suppliers

If you're interested in becoming a supplier of Jewson please email:​​​​​​​​​​

Contract and national sales enquiries

Find all our Contract and National Sales offices here.